At WeSimplifAI, we aim to provide a clear and transparent experience for customers using Dawam, our asset intelligence platform. This policy explains how cancellations and refunds are handled for Dawam subscriptions and paid services.
You may request cancellation of your Dawam subscription at any time.
Cancellation will prevent the subscription from renewing for the next billing period. Your access to paid features may continue until the end of the period for which payment has already been made, unless otherwise communicated by WeSimplifAI.
To request cancellation, contact us using the details provided on our Contact Us page.
Payments for Dawam subscriptions are generally non-refundable once the applicable subscription period has started.
However, WeSimplifAI may consider a refund request in circumstances including:
Approved refunds will normally be processed to the original payment method used for the transaction.
If you believe you are eligible for a refund, please contact us with:
We may request additional information to verify the transaction before processing a refund.
Once a refund is approved, WeSimplifAI will initiate the refund through the applicable payment provider. The time taken for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.
You may leave the checkout process before completing a payment. No subscription will be activated unless the payment is successfully completed and confirmed.
If a payment fails, is declined, or is cancelled by the payment provider, no successful subscription payment will be considered completed for that transaction.
If your account has nevertheless been charged despite a failed payment, please contact us with the transaction details so that we can investigate and, where applicable, arrange resolution or refund.
If Dawam introduces different subscription plans, pricing, or billing arrangements, the applicable terms and pricing presented at the time of purchase will apply to that transaction.
All Dawam prices displayed for customers in India are presented in Indian Rupees (INR).
For cancellation, refund, or payment-related queries, please contact WeSimplifAI at hello@wesimplifai.com. Please include your Dawam account email and payment reference where available so that we can resolve your request efficiently.